Refund policy

If Pro isn't right for you, you can have your money back within 14 days, no questions asked.

14 days, no questions

Ask within 14 days of your first payment, or of any renewal, and you get a full refund of that payment. Your Pro features then end.

How to ask

Pro is sold by our reseller Paddle, who handles refunds. Either:

• reply to your receipt email from Paddle, or find your order at paddle.net, or
• email us at support@scaledraw.app with the email address you paid with, and we'll sort it with Paddle.

Refunds go back to the card or account you paid with, usually within 5 to 10 working days.

After 14 days

You can cancel any time from Menu → Account → Cancel subscription, and you keep Pro until the end of the period you've paid for. Later refunds aren't usually given for the part of a period that's left, but if something went wrong (you were charged twice, or Pro didn't work for you), email us and we'll make it right.

This doesn't affect your rights under consumer law. See also the terms of service. Last updated 1 November 2026.